Nano Rings Micro Beads Human Hair Extensions Brazilan Remy Hair

Shipment takes place within 24 hours on working days. If you would like us to cut the base size down, please allow an additional 1-3 working days.

Best Hair Toupee cooperates with several world-renowned express companies like DHL, FedEx, TNT, UPS, etc. They ship to most countries within a week, usually 3-5 business days. For some special regions, other express service or postal service will be used and the shipping time is subject to the actual situation.

Exchange and Return Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

*Stock hair systems:

If you find there is a problem with your order or are unhappy with your hair system in any way when you receive it please contact us immediately. Do not cut, style, color or wash the hair or wear the hair system. Our customer service team will be happy to discuss any issue with you and will be able to replace your hair system with another one if required. Best Hair Toupeeis responsible for return cost incurred due to any quality-related issues.
We also offer a 30-day money-back guarantee providing the hairpiece has not been cut, styled, colored, washed or worn. After the 30-day period, please contact our customer service team for solutions.


*Custom hair systems:

- If it is faulty, we will repair. If it is irreparable we will make a replacement system.

- Please provide photos and/or videos that demonstrate fault.

- Can be returned if unworn and unaltered by you.

- Please return the goods within 30 days after you receive them.

- Refunds can be claimed if unworn and unaltered by you.

- Refund attracts 50% service fee if there is no quality problem.

- In order to cover labor and material costs, if you cancel a custom order before you receive it, you will only receive a 50% refund.

- If you order a wrong custom made hair system by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, extra cost will be charged accordingly.

- You will be responsible for the hair systems until they reach us.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.